You are here: [WORKING WITH PATIENTS]

Welcome to the [Working with Patients] section.

This section consists of some examples of real life situations where we have made a difference to our patients’ quality of life by working with and helping them.

In the early days, Wootton Pharmacy was, what one would call, a typical independent pharmacy. What do we mean? Well we are sure that you have visited one: We had one counter assistant, one pharmacist, one computer, not too much stock on the shelves and slightly dim lighting. We provided the best customer care and service that we could. In fact, many independent pharmacies try hard to provide good customer service and work the best way that they can with what they have.

Independent pharmacists are more often than not the owners of the pharmacy business, which means that they take upon their own shoulders a great deal in order to maintain the day to day running of the pharmacy: they need to deal with, and comply with Health & Safety issues, legal issues, employment issues, accounting issues, tax and VAT issues, NHS Contract issues, continuing education issues, and then when they have done all that, they need to find the time to work as pharmacists! Since any human being can only do so much, this unfortunately means that many independent pharmacists struggle for time and are not able to spend sufficient time with patients on a one-to-one basis and their ability to develop and introduce innovative services in their pharmacy is reduced.
 
So, over the years we at Wootton Pharmacy have listened to our patients, doctors, nurses, staff, NHS Bedfordshire pharmaceutical advisors, pharmacist colleagues and other professionals. We have put all this information into the pot, including all that we have learned through the Diploma courses, attendance of NHS Bedfordshire meetings,
GP symposiums, and pharmaceutical conferences. ARIF and I met a number of times and discussed how to deliver a better level of care for our patients. After a number of late nights and a beverage or two, we came up with a strategy. In fact we came up with a number of good ideas and a few great ideas – RAJ. We have listed them here for you:

Remember if you have a problem, if no one else can help, and if you can find us, maybe you can talk to ARIF or RAJ and we will be more than happy to help you.